Retail Supervisor – 121316

Description

QCTO Occupational Qualification, Form 3, Implementation Plan Framework for Retail Supervisor – 121316

The purpose of this qualification is to prepare a learner to function as a Retail Supervisor.

A Retail Supervisor controls and coordinates the work performance of a team of employees operating within a specific area in a retail or wholesale business. The qualified learner will exhibit the following key attributes: team leadership, attention to detail, good communication, ethical, responsible, and consistency.

A qualified learner will be able to:

• Supervise staff operating in a wholesale or retail operation.
• Supervise the implementation and maintenance of retail or wholesale operations.
• Analyse causes of customer complaints and resolve these complaints in a manner that promotes customer satisfaction and loyalty.

Note: The framework consists of the Knowledge Module Titles, Practical Module Titles, Workplace Experience Module Titles (if applicable to curriculum), Topics and elements – the developer is required to slot in the page numbers against each topic, topic element and codes which is provided in the framework.