Retail Supervisor – 121316

Description

QCTO Occupational Qualification, Career Pathway for Retail Supervisor – 121316

The purpose of this qualification is to prepare a learner to function as a Retail Supervisor.

A Retail Supervisor controls and coordinates the work performance of a team of employees operating within a specific area in a retail or wholesale business. The qualified learner will exhibit the following key attributes: team leadership, attention to detail, good communication, ethical, responsible, and consistency.

A qualified learner will be able to:

• Supervise staff operating in a wholesale or retail operation.
• Supervise the implementation and maintenance of retail or wholesale operations.
• Analyse causes of customer complaints and resolve these complaints in a manner that promotes customer satisfaction and loyalty.