Description
QCTO Occupational Skills Programme, Form 4, Matrix Framework for SP210409 – Conflict Management
Human Resources Management
The purpose of this skills programme is to identify and manage the resolution of conflict between persons or parties in the workplace.
A qualified learner will be able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
Note: The framework consists of the Knowledge Module Titles, Practical Module Titles, Workplace Experience Module Titles (if applicable to curriculum), Topics and elements – the developer is required to slot in the page numbers against each topic, topic element and codes which is provided in the framework.
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