Computer Technician – 101408

Description

QCTO Occupational Qualification, Form 4, Matrix Framework for Computer Technician – 101408

Provides technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems and the internet.

Computer technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company’s network, software and computer equipment. They are also called desktop support technicians or computer support specialists.
Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers.
Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company’s IT department, providing computer support to company employees. These technicians are responsible for maintaining the company’s computer services (network and equipment). Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve company productivity.

The student should be able to perform the following tasks:

• Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation
• Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards
• Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems
• Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work

Note: The framework consists of the Knowledge Module Titles, Practical Module Titles, Workplace Experience Module Titles (if applicable to curriculum), Topics and elements – the developer is required to slot in the page numbers against each topic, topic element and codes which is provided in the framework.