Bank Teller – 101673

Description

QCTO Occupational Qualification, Form 3, Implementation Plan Framework for Bank Teller – 101673

The purpose of this qualification is to prepare a learner to operate as an/a Bank Teller

An/A Bank Teller A bank teller accurately processes customer deposits and encashments (physically and using electronic devices), cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions. They count money physically and electronically. They also minimise risk for bank and client by conducting all transactions according to appropriate banking procedures and by remaining vigilant about any suspicious behaviour. They know how to respond in cases of robberies and emergencies. They all do everything possible to ensure customer satisfaction.

A qualified learner will be able to:

• Accepting and processing deposits and encashments
• Minimising risk for client and bank
• Achieving customer satisfaction

Note: The framework consists of the Knowledge Module Titles, Practical Module Titles, Workplace Experience Module Titles (if applicable to curriculum), Topics and elements – the developer is required to slot in the page numbers against each topic, topic element and codes which is provided in the framework.