Bank Customer Services Clerk – 101710

Description

QCTO Occupational Qualification, Form 4, Matrix Framework for Bank Customer Services Clerk – 101710

The purpose of this qualification is to prepare a learner to operate as an/a Bank Customer Services Clerk.

An/A Bank Customer Services Clerk A Bank Customer Services Clerk is the first port of call for customers entering the bank. They direct customers to the right department. They render a range of bank services (like releasing cards and cheque books; producing copies of bank statements; processing a request to stop payment on a cheque or debit order; verifying documents; reversing payments etc). They also receive and deal with customer queries and complaints, manage queues, walk the floor to identify problems, assist with all types of queries either face-to-face and telephonically. In addition, they promote banking products and services, minimise risk and work towards achieving customer satisfaction. All these activities are performed within a banking regulatory framework.

A qualified learner will be able to:

• Completing and processing banking services
• Achieving customer satisfaction
• Minimising risk in a banking environment

Note: The framework consists of the Knowledge Module Titles, Practical Module Titles, Workplace Experience Module Titles (if applicable to curriculum), Topics and elements – the developer is required to slot in the page numbers against each topic, topic element and codes which is provided in the framework.